| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 1 Year |
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China Machinery Co. Ltd (CNMC), established in 1980, is an important and a large construction engineering equipment joint-stock enterprise group of Shandong province, It has several wholly-owned subsidiaries, company headquarters is located at Jining Shandong province.
CNMC Group′s manufacturing area is compromised of 50000 square meters where 2000 people are employed full-timely. In the past more than over 30 years, the company always uphold the scientific management of modern enterprises model, rapid rise to become a leader in machinery manufacturing area.
More than 30 years of hard work and struggle, CNMC always pursue "Reputation first, quality excellence"and explored a sustainable development path which combining the economic benefits and environmental protection together, and this make a great contribution to the development of China′s machinery manufacturing industry and prospe.
1. Product-related questions
Q: What is the material of the product?
A: Our products are mainly made of [material] to ensure durability and high quality. Please check the product details page for specific material information.
Q: What specifications or sizes are available for the product?
A: You can find detailed specifications, sizes and color options in the product catalog. If you have any questions, please contact the salesperson.
Q: Is the product suitable for [specific purpose]?
A: Yes, this product is designed for [purpose]. Please refer to the product description or contact customer service for details.
2. Order and payment questions
Q: How to place an order?
A: After selecting the product, you can consult the salesperson for a quote and then send the quote, and then follow the prompts on the page to complete the order.
Q: What payment methods are supported?
A: We support multiple payment methods such as credit card and bank transfer.
Q: How to use coupons?
A: Enter the coupon code on the checkout page and the system will automatically deduct the corresponding amount. Please make sure that the coupon is used within the validity period.
3. Delivery and logistics issues
Q: What delivery methods are available?
A: We provide multiple delivery methods such as express, air and sea.
Q: How is the shipping fee calculated?
A: The shipping fee is calculated based on the weight, volume and delivery location of the goods.
Q: How long does the delivery take?
A: Domestic delivery usually takes 3-7 days, and international delivery takes 7-90 days, depending on the destination and mode of transportation.
Q: How do I track my order?
A: After delivery, you will receive a logistics tracking number, and you can track the status of the package through the logistics company's official website or the order details page.
4. Return and Exchange Policy
Q: How do I apply for a return?
A: If you need to return a product, please log in to your account, enter the order details page to submit a return application, and follow the prompts.
Q: What are the return conditions?
A: If the product has quality problems or is damaged due to the seller's reasons, you can apply for a return within 30 days after receiving the product.
Q: How long does it take to refund?
A: After we receive the returned product and confirm that it is correct, we will process the refund within 30 days. The specific arrival time depends on the payment method.
5. After-sales support issues
Q: Is there a warranty service for the product?
A: Yes, we provide a one-year warranty service, which covers the engine motor, etc. Please contact customer service for support.
Q: How to contact customer service?
A: You can contact customer service in the following ways: Online customer service:
Email
Phone
Q: How to get technical support?
A: If you need technical support, please provide the order number and problem description, and our technical team will solve it for you as soon as possible.
6. Other common questions
Q: What if the product is out of stock?
A: If the product is out of stock, you can choose to make a reservation, and we will restock it as soon as possible and notify you.
Q: Can I modify the order information?
A: After the order is submitted, if you need to modify the address or product information, please contact customer service as soon as possible, and we will handle it for you before shipment.
Q: How to view my order history?
A: Log in to your account and go to the "My Orders" page to view all order records.
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